Maryfield Nursing Home Complaints
Complaints are dealt with in accordance with our complaints procedures, which are on display in the Nursing Home, and can be available on request.
Complaints Procedures and the Ombudsman
If you have complained to us and you’re not satisfied with our decision on your complaint it is open to you to contact the Office of the Ombudsman.
The Ombudsman provides an impartial, independent and free service. By law, the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you.
The Ombudsman’s remit relates to complaints about actions with occur on or after 24th August 2015. The Ombudsman cannot examine complaints about actions which occurred before that date with the exception of complaints from residents eligible to complain under “Your Service Your Say”(Residents whose place is provided under a contract with the HSE.)
The Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2.
You can also make a complaint online using the online complaint form at