We hope that we have been able to resolve your complaint satisfactorily. However, if you remain unhappy with our response then you can refer your complaint to the Office of the Ombudsman. The Ombudsman is impartial and free to use.

The Ombudsman will ask you for details of your complaint and to provide a copy of this letter (our final response to your complaint). The best way to do this is through: ‘Make A Complaint’ at www.ombudsman.ie

You can also write to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W772 or call 01 636 5600 if you have any queries.